Privacy Notice

Olya Tout SPMU Aesthetics (also referred to as “Olya’s”, “we”, “us” or “our”) is responsible for the personal information covered by this notice.

Clinic: Unit 4, Stone Mill wing, Shires Shopping Centre, Trowbridge, Wiltshire
Email: olyaspmu@gmail.com
Telephone: 0794 010 5890
Website: https://olyaspmu.co.uk

When you contact us through our website, Facebook, Instagram or a Meta instant form, we may collect:

• your name;
• your email address;
• your telephone number;
• the content of your enquiry;
• your communication preferences; and
• basic information about when and where your enquiry was submitted.

This enquiry form is not intended for medical information. Please do not include medical history or other sensitive health information in it.

We use your information to:

• respond to your enquiry;
• contact you about CONTINVE launch appointments, availability and pricing when you have requested this;
• arrange an appointment or take steps you request before booking a treatment;
• maintain appropriate business and enquiry records; and
• send optional marketing communications where you have consented to receive them.

We normally rely on:

• taking steps at your request before entering into a contract, when you ask about or arrange a treatment;
• our legitimate interests in responding to enquiries, managing our clinic and keeping appropriate business records; and
• your consent for optional marketing communications where consent is required.

You may withdraw marketing consent at any time by contacting us using the details above. Withdrawing consent does not affect processing that took place before withdrawal.

We do not sell your personal information. We may share it only where necessary with:

• Meta when you submit a Facebook or Instagram lead form;
• providers that support our website, email and information technology;
• booking or appointment providers you choose to use; and
• professional advisers, regulators or public authorities where disclosure is required or permitted by law.

These providers may process information on our behalf or under their own privacy terms, depending on the service involved.

Some technology providers, including Meta, may process information outside the United Kingdom. Where this happens, the provider must use an appropriate legal safeguard for the transfer and protection of personal information.

We normally keep ordinary enquiry information for up to 12 months after our last meaningful contact, unless you become a client or we need to retain it for longer for a legal, regulatory, insurance or dispute-related reason.

Depending on the circumstances, you may have the right to:

• ask for access to your personal information;
• ask us to correct inaccurate information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to certain uses of information;
• receive information in a portable format; and
• withdraw consent where processing relies on consent.

Providing enquiry information is voluntary. If you do not provide enough contact information, we may be unable to respond or notify you about any queries you have.

We do not use the enquiry information covered by this notice to make decisions about you based solely on automated processing.

We will review this notice and update it when our services or information-handling practices change. The latest version should always be available on our website.