Last updated: 30 August 2026
Privacy & Cookie Policy
Who We Are
Olya Tout, trading as Olya Tout SPMU Aesthetics and also referred to as “Olya SPMU”, “we”, “us” or “our”, is the controller responsible for the personal information covered by this policy.
Clinic: Unit 4, 1st Floor, Stone Mill Wing, Shires Shopping Centre, Trowbridge, Wiltshire
Email: olyaspmu@gmail.com
Telephone: 07940 105890
Information we collect
When you contact us through this website, by email or telephone, through social media, or using an online enquiry form, we may collect your name, email address, telephone number, the content of your enquiry, communication preferences, and basic information about when and where your enquiry was submitted.
Where you contact us through a social-media direct message or lead form, the relevant platform is the source of that information. The website enquiry form is not intended for medical information. Please do not include medical history or other sensitive health information in an initial enquiry. If a treatment requires health information, we will provide the relevant privacy information at or before your consultation.
How we use your information
- respond to enquiries and discuss suitable next steps;
- arrange appointments or take steps you request before booking a treatment;
- maintain appropriate clinic, enquiry and customer-service records; and
- send marketing communications only where you have asked us to do so or where permitted by law.
Our lawful bases
We normally rely on taking steps at your request before entering into a contract when you ask about or arrange a treatment; our legitimate interests in responding to enquiries, managing our clinic, preventing misuse and keeping appropriate records; and consent where consent is required, including for optional marketing communications or non-essential cookies. You may withdraw consent at any time; this does not affect processing that took place before withdrawal.
Who receives your information
We do not sell personal information. Website enquiries are sent to designated Olya SPMU team inboxes so we can respond. We use providers that support web hosting, email, information technology and website forms, including IONOS and Google. If you use the Book now route, you leave this website and use Fresha, which processes your information under its own privacy terms. Social-media platforms may also process information where you contact us using their messaging or lead-form services. We may also disclose information to professional advisers, regulators or public authorities where required or permitted by law.
International processing
Some technology or social-media providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate safeguard is in place, such as an adequacy regulation or approved contractual safeguards. You can contact us using the details above if you would like more information about the safeguards relevant to your enquiry.
How long we keep enquiry information
We normally keep ordinary enquiry information for up to 12 months after our last meaningful contact, unless you become a client or we need to retain it for longer for a legal, regulatory, insurance or dispute-related reason.
Cookies and similar technologies
Cookies are small text files stored by your browser. We use strictly necessary cookies where required to make the website and its security features work. These do not require consent. This staging site does not currently use optional analytics or marketing cookies. If optional cookies are added in future, we will ask for consent before using them.
| Category | Purpose | Choice |
|---|---|---|
| Strictly necessary | Website operation, security and remembering cookie choices. | Always active |
| Optional analytics | At present, this staging site does not use optional analytics cookies. If analytics are added, they will be used to understand website use. | Only with your consent |
| Optional marketing | At present, this staging site does not use optional marketing cookies. If these are introduced, they will be used only as described in the consent choices. | Only with your consent |
Booking through Fresha takes place on Fresha’s website. Any cookies or similar technologies used there are governed by Fresha’s own notice and settings.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection, portability, or withdrawal of consent. To exercise a right, contact us using the details above. You can also complain to the Information Commissioner’s Office.
Automated decisions
We do not use the information covered by this policy to make decisions about you based solely on automated processing, including profiling, that have legal or similarly significant effects.
Changes to this policy
We will review and update this policy when our services, website technology or information-handling practices change.