Payment, booking and cancellation terms

Please read and take note

Please book your appointment and plan in advance. A 50% deposit is required at the time of booking to secure your appointment and allocate Olya’s time. If the deposit is not received, the appointment may be cancelled without notice.

No-show policy

Any client who does not attend a scheduled appointment may lose their deposit. After repeated late cancellations or missed appointments, Olya may require future appointments to be paid in full at the time of booking.

Client policy

Olya screens all clients and reserves the right to refuse service.

No children under 18 are allowed in the procedure room. To maintain a calm, relaxing environment for clients, small children should not be brought into the waiting area.

Two or more appointments may be necessary to complete most semi-permanent-makeup procedures, depending on each person’s skin. A follow-up appointment is recommended within 4–6 weeks of the original procedure, and no later than 8 weeks. Initial appointments include one free follow-up; any further work is a new procedure and is charged accordingly.

If the free follow-up is not booked at the same time as the initial procedure, the next available appointment may delay treatment.

Appointment deposits and reservations

For consultation appointments, payment must be made at the time of booking to secure the appointment. If consultation payment is not received, the booking may be cancelled without notice.

For procedure appointments, a 50% non-refundable deposit is required to reserve the appointment time. This deposit is deducted from the procedure price, with the remaining balance payable on the day of the appointment. This also applies to touch-up procedures.

If the deposit is not received, the booking may be cancelled without notice. For procedures, the balance is due on the day by cash, debit / credit card or online payment.

Cancellation policy

To avoid unfair delays to other clients, appointments arriving more than 15 minutes late will need to be rescheduled.

Unforeseen circumstances can arise and may require a procedure to be postponed or rescheduled. These changes affect both the technician and other clients. A minimum of 48 hours’ notice is required to reschedule; otherwise the deposit becomes non-refundable.

If an appointment is not rescheduled at least 48 hours in advance, the deposit will be lost and any future appointment will require a new 50% deposit to secure it.

How to cancel or reschedule

If you booked through Fresha, please cancel or reschedule through your Fresha booking. You can also contact Olya by telephone on 07940 105890, email olyaspmu@gmail.com, or the enquiry form. The 48-hour notice period is measured from the local start time shown on your appointment booking.

If Olya needs to cancel

If Olya needs to cancel an appointment or cannot provide the agreed service, you may choose a replacement appointment or a full refund of the payment relating to that appointment.

Additional treatment policy

If a client attends another technician after Olya has completed the original procedure, Olya can no longer undertake future touch-ups. If a client has had semi-permanent makeup performed by another technician and needs corrective work, this must be disclosed before the appointment. Whether a procedure is possible remains at Olya’s discretion.

Clients who have had semi-permanent makeup performed by another technician are charged the full price for their first visit with Olya, regardless of the procedure. Once the free follow-up procedure is complete, any further work is charged as a new procedure.